Privacy Policy

2. Information we may handle and why

An online casino typically needs to handle several types of information to operate accounts safely and provide services. The categories below are examples of information that may be collected or generated. Not every category will apply to every player, and the amount of information requested may depend on the service, account activity and checks that need to be completed.

Account and identity information

This may include your name, date of birth, contact details, username, account preferences, location information and other details submitted when an account is opened or updated. We use account information to create and administer your account, communicate with you, provide requested services, confirm account ownership and respond to questions or complaints.

Verification documents

Where identity, age, residency or other checks are required, we may handle verification documents and information extracted from them. This may include documents or images that you submit, information used to confirm that a document is genuine, and records of the outcome of a verification check. These checks help protect players, prevent unauthorised account use, support responsible operation of the website and meet applicable legal or compliance obligations.

Payment and transaction records

We may handle records relating to deposits, withdrawals, wagers, winnings, account balances, payment method details and transaction history. Payment providers may process payment information directly, and we may receive information needed to confirm a transaction or maintain an accurate account record. Transaction data helps us provide account services, investigate errors, prevent suspicious activity, respond to payment queries and meet record-keeping obligations.

Device, usage and technical information

When you use the website, technical information may be recorded, such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, session times, referring pages and interaction information. This information can help us keep the website working, understand how features are used, identify technical problems, secure accounts and detect unusual or potentially harmful activity.

Support and communication information

If you contact support or otherwise communicate with us, we may keep the information you provide, including the content of your message, account details used to identify you, and the history of the interaction. This allows us to verify your request, investigate issues, provide assistance, improve support quality and keep a reliable record of important account communications.

• To open, operate, maintain and secure your account.
• To provide games, account functions and other requested website services.
• To verify identity, age, location or account ownership where checks are required.
• To carry out anti-fraud, anti-money-laundering, security and risk checks in general terms.
• To process or confirm payments and maintain accurate transaction records.
• To provide customer support and respond to enquiries, complaints or requests.
• To send service messages, account notices and other essential communications.
• To send marketing communications where permitted and, where required, where you have given consent.
• To understand website performance, improve services and maintain a safe user experience.
• To comply with applicable legal, regulatory, tax, court or other official requirements.

4. Sharing, security and keeping information

When information may be shared

Information may be shared where this is reasonably necessary to provide the website and its services. This can include sharing relevant information with technology providers, payment and transaction service providers, verification providers, customer support providers, security services, professional advisers and other suppliers that assist with website operations. These parties should only receive information relevant to the services they provide and may be required to handle it securely.

Information may also be disclosed where needed to protect players, prevent fraud or other misuse, investigate suspicious activity, enforce website terms, respond to a valid legal or official request, protect rights and property, or deal with an emergency. We do not treat your personal information as general public information or sell it as a normal business practice.

Security measures

Reasonable technical, organisational and administrative measures may be used to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security procedures, monitoring, secure transmission methods, verification steps and restrictions on staff or supplier access. No website, device or method of transmission can be guaranteed to be completely secure, so players should also protect their passwords, use trusted devices and contact support if they believe an account has been compromised.

Storage and retention

Information may be stored by us or by service providers that support the website. Depending on the circumstances, information may be processed or stored in different locations. Appropriate arrangements are intended to be used when information is handled by service providers or across different locations.

We keep information for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and record keeping. Some records must be kept for a period required by law even after an account is closed. This means that closing an account or requesting deletion will not always result in immediate or complete removal of every record. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.